We believe everyone should be able to use our website and booking engine, regardless of ability. Accessibility is not just a compliance requirement - it improves the experience for every guest.
We work continuously to ensure our website and booking engine meet the European Accessibility Act (EAA) and conform with WCAG 2.1 Level AA.
This statement applies to the hotel's website and the booking engine used to complete reservations.
Our approach
Accessibility is owned jointly by the hotel, Nordic Hotels & Resorts, and our platform providers. Our work includes automated testing, continuous review and user testing to identify and address issues on an ongoing basis.
Compliance status
Our website and booking engine partially meet the requirements of WCAG 2.1 Level AA. A full audit has been completed against 96 accessibility criteria based on the Swedish Public Employment Service's accessibility checklist.
Summary of accessibility status
- Of 96 criteria, 69 (71.9%) are fully met and 4 (4.2%) are partially met
- Only 2 criteria (2.1%) are not fully met — both at WCAG Level AA, relating to contrast and CAPTCHA usage.
- At the EU directive's base level (WCAG 2.1 A), no hard non-compliance issues remain.
- Improvement work is ongoing in collaboration with our platform provider.
Known issues in the booking engine
The booking engine used to complete reservations across all Nordic Hotels & Resorts websites has the following known issues. These are part of ongoing improvement work and are maintained centrally.
For users with visual impairments and/or reduced colour vision
- The homepage is missing an h1-heading, making it difficult for screen reader users to identify the page's main topic. (WCAG 1.3.1, 2.4.6)
- Several images within promotional offer links and destination cards use empty alt attributes, meaning the content they convey is not described to screen reader users. (WCAG 1.1.1)
- A number of elements use role="presentation" or role="none" inside interactive links, which may cause assistive technologies to ignore meaningful structural information. (WCAG 4.1.2)
For users with motor impairments
- There is no skip-to-content link, requiring keyboard users to tab through the full navigation on every page load. (WCAG 2.4.1)
- The destination search field has autocomplete disabled, which prevents browsers and assistive technologies from offering auto-fill suggestions. (WCAG 1.3.5)
For users with cognitive difficulties
- The homepage lacks a visible h1-heading, making it harder to understand the page's purpose at a glance. (WCAG 2.4.6)
- The hotel listing page contains a large number of interactive elements and the page heading appears multiple times at different heading levels, creating a confusing structure. (WCAG 1.3.1, 2.4.6)
Known issues on the hotel website
The following issues have been identified through an audit of our website and are part of our ongoing improvement work together with our platform provider.
For users with visual impairments and/or reduced colour vision
- Text contrast against background does not reach 4.5:1 in several cases — primarily in the check-in field and adjacent components. (WCAG 1.4.3, Level AA)
For users with cognitive difficulties
- CAPTCHA is used in the conference form. This may in some cases block users employing assistive technology. An alternative solution is being investigated. (WCAG 1.1.1, Level A)
Automatic changes and code quality
- Automatic DOM changes have been detected on the website — these need verification to ensure they do not disrupt users with cognitive challenges. (WCAG 2.2.2, Level A*, partially met)
- Third-party scripts cause HTML elements with empty id attributes in the DOM structure. Remediation requires configuration by the third-party provider. (WCAG 4.1.1, Level A, partially met)
How this statement was prepared
This statement is based on a structured audit of the website against 96 accessibility criteria (WCAG 2.1 Level A and AA, with additional Swedish criteria from the Public Employment Service's accessibility checklist). The review covers both automated testing and manual verification using keyboard, screen reader, and browser developer tools.
Contact us
If you encounter any accessibility barriers when using our website or booking engine - or if you need information in an alternative format - please let us know via the contact details on our website and we will do our best to help.
Enforcement
In Norway, the Norwegian Digitalisation Agency (Digdir) is responsible for supervising compliance with the regulations on universal design of ICT solutions. If you are not satisfied with how we handle your feedback, you can contact the Authority for Universal Design of ICT (Uutilsynet) for further guidance.
This statement was last updated: 20 August 2026.